Get in Touch With Us
Got a question about how sweeps coins work, spotted something on the site that needs a second look, or just want to tell us what you think of our redemption-speed rankings? This page covers how to get in touch and what happens once your message lands with us.
How to Send Us a Message
Email is the best way to reach us: [email protected]. We read every message that comes in and try to reply within two working days. If your message covers more than one topic, breaking it into short paragraphs helps us route it to the right person and get back to you faster.
Please don't send account passwords, government ID, or other sensitive verification documents by email — those belong with the individual sweepstakes casino operator, never with a comparison site like ours.
What We Can Help With
- Questions about how sweepstakes casinos work — including the difference between Gold Coins and Sweepstakes Coins, how the no-purchase-necessary entry route works, or what redemption thresholds tend to look like.
- Corrections — sweepstakes casino terms, welcome offers, and eligible states change often. If you spot something on the site that looks out of date, flag it and we'll review it.
- Coverage suggestions — if there's a new sweeps casino or a topic you'd like us to look into, including anything related to our Best Non GamStop Casinos 2026 page, let us know.
- Feedback on our rankings — our editorial ratings and offer listings are open to reader scrutiny. If you've noticed a discrepancy, tell us what you found.
- Partnership or editorial enquiries — if you represent an operator or a related business and want to discuss coverage, introduce yourself and outline what you have in mind.
Questions We Can't Answer for You
We can explain how the sweepstakes model generally works, but we're not able to tell you whether a specific site is legal to use from your address, whether a particular redemption will be approved, or how to resolve a dispute over your account. Those depend on the operator's own terms and conditions and on the sweepstakes laws in your state, which change frequently. If you have a question along those lines, the operator's own support team and your state's consumer protection office are better placed to help than we are.
Similarly, if you're dealing with a billing issue, a login problem, or a redemption that's stuck, that has to go through the platform you signed up with directly — we don't hold account details or process payments on behalf of any site we cover.
What Happens After You Write to Us
A real person reads every message — we don't rely on automated replies as a substitute for an actual answer. Most enquiries get a response within two working days, though it can take a little longer around busy periods, such as when several operators launch new promotions at once. If your message needs input from more than one person on our team, we'll let you know it's being looked at rather than leaving you waiting without a word.
A Note on Responsible Play
If you or someone you know is finding it hard to keep sweepstakes-style play in check, please say so in your message. We can point you toward general responsible-play resources, though we'd always encourage checking directly with the operator in question, since support tools vary from platform to platform. Participation in sweepstakes casinos is intended for adults of legal age only, and age requirements differ by operator — most set the bar at 18, though some set it at 21.
We appreciate you taking the time to read this far, and we look forward to hearing what's on your mind — whether that's a correction, a question, or just a bit of feedback on how we cover this space.